Submit a Repair Request
IMPORTANT: Check the list of common issues and solutions below before submitting your request:
If your toilet is blocked:
Blocked toilets are usually caused by something blocking the system, and will need to be unclogged. Flush the system once, and use a plunger to gradually pump the blockage through the system. Avoid flushing the toilet too much while it is blocked, as this will cause an overflow.
There is no blockage, but the flush mechanism will not work:
To diagnose the issue of a non-flushing toilet, remove the cover on the back of the toilet to view the flushing system and make sure the flapper element is attached and working.
Outlets are not working:
Rule out equipment failure by trying to power the equipment from another outlet. If you suspect that the outlet is the problem, reset the breaker to see if this resolves the issue. You may need to reset the GFCI.
The whole property is without power:
If your property is the only one without power, it is likely caused by a breaker that has been tripped. Locate the breaker box and reset the breaker to see if the power is restored. Call your electric company if you continue to experience issues, to see if there is an outage in your area.
The likely cause of a lack of hot water is a fault in the settings of the tank thermostat. Check to make sure the settings are correct, and are not set to a vacation mode, or other "off" setting. Reset the thermostat and allow the system to heat up for 15 minutes before testing.
Make sure your thermostat is set correctly, and has not tripped or encountered a fault that has shut off the system. Reset the thermostat. Call your utilities provider and check to see if your service has been suspended.
If your request is an emergency, or you are concerned for your safety, call 911 immediately.
Other common issues include:
- Lights not working - replace the lightbulb and check and reset the power breaker
- Beeping smoke detector - replace the batteries and reset the system
- Sink or dishwasher will not drain - check for a blockage or use an unblocking solution
- Refrigerator is not working - check the temperature to see if it is too high/too low, check the grill and drain hole
If none of the above items resolve your issue, follow the steps below.
Log in Now
Make a repair request by logging in to the portal now. We'll respond to your submission as quickly as possible.
Maintenance Request Hotline: 210-361-4688
New Client?
If you're a new customer and need help accessing your account, please give us a call: (210) 827-7777
Maintenance Hotline: 210-361-4688